Shipping & Returns
RETURN CENTER (US ONLY)
If you return items back within 14 days of their ship date, you are eligible for refund, store credit, or an exchange. Please note, we cannot accept returns on items over 14 days from their ship date. Sale items are Final Sale are not eligible for returns: refund, exchanges, or store credit.
GETTING STARTED IS EASY:
- Visit https://alexia-admor.happyreturns.com/
- Enter your order number and zip code
- Select the item you are returning
- Use provided label and mail your return items
Please Note:
- Please allow us up to 9 days from package receipt, to credit your return.
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Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment.
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Route Package Protection Insurance is not refundable.
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Shipping cost is also not refundable unless proof of late delivery.
- If you receive an item that is damaged, please send us a photo of the damage garment and email customer service immediately at sales1@alexiaadmor.com
- No returns are accepted under Final Sale. Items will be returned to sender.
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ALEXIA ADMOR is implementing a Modified Return Policy on accounts that exceed our returns threshold. If you have placed orders more than three times in the last 12 months with a 90% or higher return rate, your account will be subject to return restrictions. If placed under our Modified Return Policy, all access to our online returns portal will be removed and you will have to contact sales1@alexiaadmor.com to make any returns in the future.
SHIPPING
We offer Free Standard Shipping (2 - 5 days business days of transit) within the continental U.S.* If you'd like to have your order expedited, we offer 2 Business Day, and Next Business Day options. Detailed shipping costs are available during checkout.
Expedited orders placed before 12pm PST will ship the same day. Orders placed after 8 am PST on Friday will ship the following Monday. Standard shipping option does not guarantee same-day processing and shipping.
We are not responsible for what happens to your package during transit. If your package is lost or stolen, please file a claim with your shipping carrier.
If you purchased Route Protection (shipping insurance), you may submit a claim here.
* Standard Shipping may not be available for shipments to Alaska, and Hawaii. At the moment we do not ship to US territories.
Returns and Exchanges only apply to items purchased directly from Alexiaadmor.com. Any items received will be returned to the sender.
Questions? Email sales1@alexiaadmor.com