Shipping & Return
All retail online orders $199 and above are eligible for Free UPS Ground Shipping within the United States. Expedited delivery options available and are determined based on distance, weight and delivery time.
For better control on merchandise returns and timely R.A. receipts to our customers, please read the following policy carefully:
Online Retail Return Policy- Return within 5 days, Exchange within 14 days
Alexia Admor provides the following provisions assuming NO alterations or damages have been incurred. If a dress is returned/exchanged with signs of wear and tear, missing tags, or other damage/alerations (i.e. snags, rips, make-up stains, discernable odors), we will not accept the return/exchange.
1. You may return the ordered merchandise within five (5) calendar days of receipt. The customer is responsible for return shipping costs. Please email firstname.lastname@example.org to initiate a return.
2. If a return is authorized and free UPS Ground Shipping was applied to the original order, an $8.99 restocking fee will be deducted from the refunded amount. Shipping charges are not refunded in the event of a return under any circumstances.
3. Exchanges: You may exchange your purchase for a different size or style within 14 days of receipt of your merchandise. If an order is outside the 5 day return window and is exchanged for a different dress within 14 days, the customer may not subsequently return the exchanged dress. Multiple exchanges are solely at the discretion of Alexia Admor.
The above exchange provisions are contingent on prevailing inventory levels. We inspect all returned merchandise prior to exchange fulfillment. If a dress is returned and refused by Alexia Admor due to non-compliance with the return policy and/or subsequently refused by the customer, Alexia Admor will charge 50% of the value of the merchandise as a restocking fee plus applicable shipping charges.
- Return shipping is subject to any shipping fees that may apply
- Return Authorizations will be given for damaged merchandise and double shipments only
- All claims must be received in writing (email is acceptable) or faxed to our office within seven (7) days of receiving merchandise- please specify the order number and reasons for the exchange/return.
- All claims received after the due date will be declined
- Alexia Admor reserves the right to collect any balance that is deducted from payment for any unauthorized returns.
- Our shipping dept will decline all returns without a valid Return Authorization # and label posted to the front of the return carton.
- Alexia Admor reserves the right to repair any item deemed fixable and re-ship the merchandise.
Note that international order totals indicated during checkout do not include international customs taxes or duties. By placing an order on alexiaadmor.com, the customer accepts full responsibility for those fees. Please contact your local customs office for information regarding fees you may incur. If an order is shipped and subsequently refused at the destination specified by the customer, Alexia Admor will NOT refund shipping charges or international customs, taxes, or duties.
Questions? Email email@example.com or call us directly at (212) 971-9217 x11